TERMS

Using this website

Most items on this website are available from stock. All prices/transactions are in sterling. If an item is not in stock we will notify you immediately and advise you regarding availability and offer a refund if desired. If delivery is required by a specific date you are advised to contact us before placing your order.

We are currently using PayPal to process card transactions.

From the 1st May 2018 we separated the Triumph business from SuperFlex. Both businesses are still run under the same roof, however company and VAT numbers have changed.

Company No. 11338295 V.A.T. No. GB 295 3744 64 - European trade customers should contact us prior to ordering to obtain VAT exemption (if applicable).

Chris Witor Triumph 2000-2.5 Specialist ltd is registered in England at:
Accountants
Chalmers HB
20 Chamberlain Street
Wells
BA5 2PF

SHIPPING

Postage costs calculated on this site are a default amount based on goods value, and assume a weight of up to 2kg. The site isn't yet sophisticated enough to calculate every permutation of weight, volume and destination, therefore heavier items of low value, bulkier items & in particular items shipped overseas may need re-quoting before dispatch, if this is the case we will contact you & let you know of any adjustment.

For Example a low value item such as a water pump weighs over 2Kg so it is too heavy to go as letter post or by airmail. For the UK this would be calculated at £3.95 Royal Mail, but we would need to adjust to £7.50. If the same item was sent to Australia or New Zealand this would be calculated at £20.25 airmail, but we would need to adjust to £47.50 for Australia, or £50 for New Zealand by DPD parcel.

UK (below £50 assumed under 2kg)		£3.95	Royal Mail standard (no tracking)
UK (over 2kg) (England, Scottish Lowlands & Wales)	over £50	£7.50	DPD Express bag: Insured/signed to 5kg
		£8.95	DPD Express parcel: standard
Scottish highlands, Northern Ireland, Isle of Wight etc.		£22.00
Europe (under 2kg)		£15.00	Airmail (Tracked)
World (under 2kg)		From £20.25	Airmail (Tracked)

Volumetric Postal Limit - Volumetric limit by airmail is 90cm combined length, depth and girth. Maximum length 60cm. Postal tubes may be waivered 6cm OD x 84cm long limit.

Long Length Surcharge UK - For items over 1 metre long DPD charge a 'long length surcharge'. This applies to items such as sill trims, propshafts and exhaust centre sections. We may contact customers for a further £15 + VAT to cover this before shipping. Often we won't know if a long length surcharge has been applied until we receive our bill from DPD. If this is case we would need to charge retrospectively. We would send a copy of the DPD bill highlighting the surcharge and an invoice from ourselves at the net cost. An order for a long item will be taken as acceptance of this term. We state on some listings that they maybe subject to this surcharge. This surcharge will be waived on orders over £500 before VAT.

BACK ORDERED PARTS

International shipped orders go on a full order hold until all parts are available to ship.

There can be no partial shipments as the shipping amount paid for is for one complete shipment, unless such items are small enough to send by Airmail letter post.

Any backorder parts can be cancelled if desired, so the in stock parts can ship. I will endeavour to keep customers informed of any delays

Disclaimer

Whilst every effort is made to ensure the contents of this website are accurate, SuperFlex cannot accept responsibility for any loss as a consequence of errors herein.

Privacy policy

We do not sell or disclose personally identifiable information about our clients or web site visitors to any third party. Any personal or private information you supply to us will be held in strict confidence. We take all reasonable steps to protect the privacy of our clients and web site visitors. No information about our clients and web site visitors will be disclosed unless required by UK law. We do not use cookies, web bugs, spyware, or any other 'invisible' techniques to access personal data of visitors. Please click HERE to view our cookies policy.

Returns/Refund policy

Cancelled Order / Ordered In error / No longer required

On receipt of the parts, we will refund the cost of the parts providing we are notified with the statutory 7 day cooling off period and the parts are returned in a saleable condition. A 10% handling charge may be applied for this service outside this 7 day period. No refunds will be made for parts that have been fitted or for postage costs incurred.

Damaged goods on arrival

If the goods were damaged before they reached you, we will refund the parts in full and carriage costs. Damage caused through incorrect installation is not covered.
PLEASE NOTE: The photographs used on this website feature parts that have been cleaned and prepared for photography. The secondhand parts that we offer will be in the same condition as when they were removed from the donor vehicle.

Faulty parts

In the unlikely event of a genuine manufacturing fault, a full refund for parts and UK carriage costs will be issued.

Overseas customers: Please note that we will only refund or cover UK carriage. Overseas customers will need to pay any excess. Receipt of an order from overseas will be taken as acceptance of this condition.

To return parts

Please send back the parts securely wrapped, along with your invoice and a letter stating the reason for the return to.

SUPERFLEX LIMITED
HORNSMEAD
KNOWLE LANE, WOOKEY
WELLS,
SOMERSET
ENGLAND
BA5 1LD

Images

Portions digital image content © 2001- 2020 Chris Witor Limited. All rights reserved. These images are incorporated for viewing purposes only; no permission is granted to download and save the images for any reason other than to purchase or promote Chris Witor's products.